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Collections Specialist
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Robert Half
Santa Barbara, CA (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support accounts receivable efforts for a contract position based in California. This role focuses on maintaining healthy cash flow by managing outreach to customers, resolving outstanding balances, and coordinating closely with internal teams to address billing concerns. The ideal candidate brings a strong understanding of both commercial and consumer collections and can work confidently across multiple systems while maintaining a detail-oriented customer experience.
Responsibilities:
- Contact commercial and consumer customers regarding overdue balances and drive timely payment resolution through detail-oriented follow-up.
- Review aging reports and account activity to identify past-due invoices, prioritize collection efforts, and reduce outstanding receivables.
- Investigate billing questions and payment discrepancies by partnering with internal stakeholders to clarify account details and remove obstacles to collection.
- Maintain accurate records of communications, payment commitments, dispute status, and collection activity within designated platforms.
- Process and monitor collection workflows using tools such as NetSuite, HubSpot, and Maxio to support account tracking and reporting.
- Negotiate practical payment arrangements when appropriate while aligning with company credit and collection policies.
- Escalate high-risk or unresolved accounts to the appropriate internal contacts and recommend next steps based on payment history and account status.
- Contribute to ongoing improvements in collection processes by identifying recurring issues and supporting more efficient billing and follow-up practices.