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Collections Specialist
Job
Robert Half
Turlock, CA (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support an organization in Turlock, California. This Contract position is ideal for someone who can manage commercial receivables with tact, accuracy, and a strong customer service mindset. The role centers on maintaining positive client relationships while driving timely payment on open balances and resolving account issues efficiently.
Responsibilities:
- Contact commercial customers regarding overdue balances and guide payment follow-up in a detail-oriented, service-oriented manner.
- Manage statement-based accounts by reviewing billing activity, confirming account details, and monitoring open invoice aging.
- Apply payments accurately by matching remittances to outstanding invoices and identifying any inconsistencies.
- Investigate billing questions, payment variances, and account discrepancies to support timely resolution.
- Document collection activity, customer communication, and payment commitments with clear and accurate account notes.
- Maintain regular follow-up with accounts in early and mid-stage delinquency.
- Use Excel to organize account information, track collection progress, and support reporting needs.
- Partner with internal teams as needed to clarify release details and ensure account records remain current.