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Collections Specialist
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Robert Half
Tustin, CA (In Person)
Full-Time
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Job Description
Our company is seeking an energetic and detail-oriented High-Volume Collections Specialist comfortable working in a fast-paced call center environment. The ideal candidate will be responsible for managing a high volume of outbound and inbound collection calls to recover outstanding receivables while delivering excellent customer service.
Receive inbound calls and provide solutions to resolve delinquent accounts.
Negotiate payment arrangements and settlements within approved guidelines.
Update customer account information accurately in the collections system.
Follow up on payment commitments and document all interactions.
Meet or exceed weekly and monthly collection goals and quotas.
Collaborate with team members and other departments as needed.
Escalate unresolved accounts according to company policy.
Maintain compliance with federal, state, and company collection policies and standards.
Provide a positive customer experience, demonstrating empathy and professionalism.
Strong communication, negotiation, and interpersonal skills.
Ability to multi-task, prioritize, and work efficiently in a high-pressure environment.
Proficient with basic computer applications (MS Office Suite, collection/accounting software).Detail-oriented and organized.
Comfortable working with call center metrics and performance goals.
High school diploma or equivalent required; additional education or training in collections or finance is a plus.
Key Responsibilities:
Make a high number of outbound calls daily to customers with past-due accounts.Receive inbound calls and provide solutions to resolve delinquent accounts.
Negotiate payment arrangements and settlements within approved guidelines.
Update customer account information accurately in the collections system.
Follow up on payment commitments and document all interactions.
Meet or exceed weekly and monthly collection goals and quotas.
Collaborate with team members and other departments as needed.
Escalate unresolved accounts according to company policy.
Maintain compliance with federal, state, and company collection policies and standards.
Provide a positive customer experience, demonstrating empathy and professionalism.
Requirements:
Previous experience in high-volume collections, call center, or related customer service area.Strong communication, negotiation, and interpersonal skills.
Ability to multi-task, prioritize, and work efficiently in a high-pressure environment.
Proficient with basic computer applications (MS Office Suite, collection/accounting software).Detail-oriented and organized.
Comfortable working with call center metrics and performance goals.
High school diploma or equivalent required; additional education or training in collections or finance is a plus.