Collections Specialist

Description ? High-Volume Collections Specialist (Call Center Environment) Are you a driven communicator who thrives in a fast-paced, high-energy environment? Do you enjoy problem-solving, hitting goals, and turning challenging conversations into positive outcomes? If so, we want to meet you! Our team is looking for a motivated and detail-oriented High-Volume Collections Specialist who can confidently manage a busy call queue while delivering a top-notch customer experience. This is a great opportunity to join a results-driven team where your performance makes a direct impact. ? What You'll Do + Make a high volume of outbound calls to customers with past-due accounts—own your pipeline and drive resolutions + Handle inbound calls with professionalism, empathy, and a solutions-oriented mindset + Negotiate payment plans and settlements within approved guidelines to maximize recovery + Accurately update and maintain customer account details in the system + Follow up on payment commitments and ensure timely resolution + Consistently meet or exceed weekly/monthly collection goals and performance metrics + Partner cross-functionally to resolve complex account issues + Escalate accounts when needed while maintaining ownership of outcomes + Ensure full compliance with all federal, state, and company collection policies + Deliver a positive customer experience—even in challenging conversations ✅ What You Bring + Experience in high-volume collections, call center, or customer service environments + Strong communication skills with the ability to negotiate effectively and build rapport quickly + Ability to multitask, prioritize, and stay organized in a fast-paced, metrics-driven setting + Comfort working toward goals, quotas, and performance KPIs + Solid computer skills (MS Office, collections or accounting systems) + High attention to detail and accuracy in documentation + High school diploma or equivalent required (additional finance/collections training is a plus) ? Why You'll Love This Role + High-energy, team-oriented environment + Clear performance goals with opportunity to excel + Make a real impact by helping customers find solutions + Opportunity to sharpen your negotiation and communication skills Requirements Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .