Collections Specialist

Description Job Title:

Collections Specialist Job Summary:

We are seeking a detail-oriented Collections Specialist with a strong Accounts Receivable background to join our team. The ideal candidate will have experience managing outstanding accounts through proactive outbound calling and email communication, along with strong systems skills and a high level of accuracy. This role is responsible for following up on past-due balances, maintaining positive client relationships, and supporting overall cash flow objectives.

Key Responsibilities:

+ Manage a portfolio of customer accounts to ensure timely collection of outstanding balances + Conduct high-volume outbound calls and email outreach to follow up on overdue invoices + Review aging reports and prioritize collection efforts based on account status + Research, reconcile, and resolve billing discrepancies, short payments, and unapplied cash + Partner with internal teams such as Accounts Receivable, Customer Service, and Sales to resolve payment issues + Document collection activity, account updates, and dispute details within the system + Process account adjustments, credit memos, and payment plans as needed + Maintain accurate customer records and ensure compliance with internal policies + Support month-end AR close activities and reporting as requested + Identify trends or recurring issues and recommend process improvements Requirements + 2+ years of experience in collections and/or accounts receivable + Strong experience with outbound phone and email collections + Solid understanding of AR processes, aging, cash application, and account reconciliation + Strong attention to detail and ability to work with a high degree of accuracy + Experience using ERP/accounting systems and intermediate to advanced system skills + Proficiency in Microsoft Excel, including filtering, sorting, and basic formulas + Strong communication, negotiation, and problem-solving skills + Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

+ Experience in a high-volume B2B collections environment + Familiarity with credit and collections policies + Associate's or Bachelor's degree in Accounting, Finance, or related field preferred Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .