Credit/Collection Spec.

CREDIT/COLLECTIONS SPECIALIST

Who we are: United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.

Position Summary :

As the curator of collections within a B2B environment, you hold the key to striking a delicate balance between effective customer relationship management and successful payment collection. In addition, you play a pivotal role in promptly addressing any billing errors or disputes related to account balances, collaborating closely with the relevant internal departments to swiftly resolve such issues.

Position Responsibilities:

Reviews the status of delinquent accounts and initiates collection action as appropriate. Reviews accounts daily and notifies credit manager of cases requiring special handling. Assists with determining customer credit status by utilizing Credit Safe report and other required applications. Initiates appropriate follow-up action on mail returned as undeliverable. Research disputed account balances. Informs sales of any billing errors or disputes and works with the Billing and Cash Application specialists to resolve the issues. Communicates with the customer, salespersons, and branch manager regarding account status. Maintains related data files and produces reports and statistics as required. Works closely with all internal departments, combining individual efforts to better serve the customer. Compiles, reviews, and sets credit limits for new customers applying for credit in their assigned area. Creates or assists in the development of documented processes and procedures. Performs other duties as obvious or assigned. Commitment to

Safety:

Adhere to all United Electric health, safety, and environmental policies. Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility. Complete an accident/Incident report for any safety and/or health infractions that occur or is witnessed. Support all United Electric health, safety, and environmental policies for all employees within your branch.

Qualifications:

Strong organization and communication skills needed to implement collection action resulting in optimal statistical performance. Ability to effectively interact and negotiate with both internal and external customers during difficult situations in a highly professional and influential manner. Ability to initiate and assist in the development of action plans for both individual and team projects. Ability to analyze data and present solutions to complex problems involving internal and external customers. Bachelor's degree preferred in Accounting or business-related field. High proficiency in Microsoft Office Suite, expertise in Excel preferred. Minimum of 2 years of Credit Experience, five years preferred. Experience in construction industry is a plus.

Compensation and Benefits:

We offer attractive compensation and benefits which include: Health, Dental, and Vision Insurance Disability Insurance and Life Insurance 401(K) and Stock Ownership Paid Vacation and holidays Educational Benefits Wellness Programs Work/Life Balance We are an equal employment opportunity employer.