Collections Specialist

Collections Specialist Robert Half - 3.9 Boca Raton, FL Job Details Temp-to-hire | Contract $24.70 - $26.00 an hour 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Financial data reconciliation High school diploma or GED B2B business model B2B Collections account management Full Job Description We are looking for a Collections Specialist to join our team in Boca Raton, Florida in a contract-to-permanent capacity. This position focuses on managing a portfolio of customer accounts, driving timely payment resolution, and maintaining accurate records that support reporting and account decisions. The ideal candidate brings strong business-to-business collections experience, sound judgment, and the ability to communicate professionally in a fast-paced environment.

Responsibilities:

Manage an assigned group of accounts and pursue outstanding balances with a focus on achieving delinquency reduction targets, including balances aged beyond 60 days. Record collection outreach, customer responses, and next steps in a clear and timely manner so account activity can be reviewed and continued by other accounts receivable team members when needed. Prepare accurate account status updates that support aging analysis, weekly reviews, and month-end reporting for leadership. Provide regular credit hold recommendations and account updates to the AR Manager to help determine when customer accounts should be released or maintained on hold. Investigate high-risk or difficult accounts, escalate concerns appropriately, and coordinate with leadership and sales partners when outside collection support may be necessary. Review account balances and supporting documentation to reconcile discrepancies and assist with decisions related to write-offs or third-party placement. Respond promptly to customer emails and manage internal and external ticket requests within established service expectations. Handle a mix of mid-sized, key, and high-visibility customer accounts while supporting additional accounts receivable duties as assigned. At least 5 years of experience in business-to-business collections and account reconciliation. Ability to work a permanent schedule and provide overtime support when business demands require it. Strong written and verbal communication skills with a detail-oriented approach to customer interactions. Proven ability to analyze payment behavior, identify trends, and determine appropriate collection actions. Comfortable working independently while also contributing effectively in a team-oriented environment. High attention to detail with the ability to document account activity and follow through on payment commitments. Proficiency with NetSuite, Excel, and Word. High school diploma or equivalent required; an associate degree is preferred. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .