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Senior Collection Specialist
Job
Skill bridge Global, Inc
Jacksonville, FL (In Person)
$54,080 Salary, Full-Time
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Job Description
Senior Collections Specialist (Loss Mitigation)
Location:
- Jacksonville, FL 32256
Job Type:
- Contract (3 Months)
Pay Rate:
- $27.
Schedule:
- Full-Time, 11:00 AM - 8:00
PM EST Work Location:
- 100% Onsite About the Role We are seeking an experienced
- Senior Collections Specialist
- to join our Loss Mitigation team.
- Serve as the primary point of contact for borrowers regarding loss mitigation and collections matters.
- Conduct inbound and outbound collection calls to resolve delinquent accounts.
- Analyze borrower financial information to determine eligibility for retention and liquidation solutions.
- Negotiate payment arrangements and recommend appropriate loss mitigation options, including forbearance plans, loan modifications, short sales, and deeds in lieu.
- Maintain accurate and detailed documentation of customer interactions and account activity.
- Resolve complex customer inquiries, disputes, and escalated issues professionally and efficiently.
- Ensure compliance with investor guidelines, company policies, and applicable federal and state regulations.
- Review accounts and documentation to support sound decision-making and recommendations. Required
- High School Diploma or GED
- Minimum 3 years of experience in Collections, Loss Mitigation, or Mortgage Servicing
- Strong knowledge of:
FHA, VA, FNMA
(Fannie Mae), and FHLMC (Freddie Mac) investor guidelines- State and Federal Fair Debt Collection laws
- U.S. Bankruptcy Code, bankruptcy procedures, and regulations
- Excellent customer service, negotiation, and communication skills
- Strong analytical and problem-solving abilities
- Proficiency with Microsoft Office applications
- Ability to manage multiple priorities in a fast-paced environment Preferred
- Some college education
- Previous experience serving as a Single Point of Contact (SPOC) within Loss Mitigation Additional Information
- Two weeks of onsite training provided
- One phone/video interview (15-20 minutes)
- Potential for contract extension or permanent hire based on business needs and performance (not guaranteed)
- Target start date: June 15, 2026 (subject to change)