Senior Collections Specialist

Adecco is assisting a local client recruiting for a Senior Collections Specialist position in Jacksonville, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that promotes professional development, values accuracy and customer commitment, and offers a collaborative environment. If you are interested and you meet the qualifications listed below, apply now! •

Job Summary:

•The Senior Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements. An ideal candidate will have a minimum of 3 years' experience in collections, loss mitigation or mortgage servicing. •Responsibilities for the Customer Service Specialist includes but not limited to:•+ Answering incoming calls and routing to appropriate staff.

Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries. + Perform outbound and inbound collection calls to resolve delinquent accounts. + Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options. + Maintain accurate and detailed records of all customer interactions and account activity. + Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes. + Review accounts to ensure compliance with company policies, procedures, and regulatory requirements. •

REQUIREMENTS

•+ Associates or Bachelors degree preferred or High school diploma or equivalent with a minimum of 3 years' experience in collections, loss mitigation or mortgage servicing. + Excellent verbal and written skills with strong negotiation and active listening skills. + Problem solving, time management, and organizational skills. + Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. + Strong attention to detail. + Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC). + Able to thrive working in a fast-paced collaborative environment and manage multiple priorities. + Strong computer skills including Microsoft Office applications. + Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. + Able to analyze and interpret complex documents to make sound decisions and recommendations. + Able to interact and communicate with individuals at all levels of the organization. •What's in this Customer Support Specialist position for you?•+

Pay:

$27.00 per hour + Temp to Hire +

ONSITE:

Jacksonville, FL +

M-F:

11 AM - 8 PM PST + Weekly paycheck + Dedicated Onboarding Specialist & Recruiter + Access to Adecco's Aspire Academy (https://www.adecco.com/en-us/employers/about-us/programs-partnerships/aspire-academy) with thousands of free upskilling courses This Senior Collections Specialist role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Jacksonville, FL, apply today! •

Pay Details:

•$27.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance •

Massachusetts Candidates Only:

•It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.