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Credit & Collections Specialist
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Robert Half
Lakeland, FL (In Person)
$65,000 Salary, Full-Time
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Job Description
We are looking for a Credit & Collections Specialist to join our team in Lakeland, Florida. This position supports the credit function by evaluating customer accounts, monitoring receivables, and helping maintain healthy payment activity across a commercial portfolio. The role is well suited for someone who brings sound judgment, strong follow-through, and the ability to communicate professionally with customers and internal partners.
Responsibilities:
- Evaluate new customer credit requests and determine appropriate payment terms and credit exposure.
- Monitor assigned receivables by reviewing aging activity, following up on overdue balances, and taking timely action to improve collections performance.
- Contact customers regarding outstanding invoices, resolve payment issues, and maintain clear documentation of collection efforts and account updates.
- Investigate billing questions and account discrepancies by partnering with sales, customer service, and other internal teams to reach prompt resolution.
- Process approved electronic payments accurately within company systems and ensure records are updated to reflect current account status.
- Review existing customer accounts to identify changing risk, recommend adjustments when needed, and escalate higher-risk situations to the Credit & Collections Supervisor.
- Support decisions on payment arrangements for delinquent balances and assist with recommendations related to write-offs for uncollectible accounts.