Collection Consumer Service Representative

Collection Consumer Service Representative Hayt, Hayt & Landau - 2.6 Miami Lakes, FL Job Details Full-time $17 - $19 an hour 1 day ago Benefits Opportunities for advancement Qualifications Microsoft Word Debt collection phone call Spanish Microsoft Excel Phone communication English Administrative experience High school diploma or GED Decision making Data entry Revenue target achievement CRM system proficiency Debt collection negotiation Communication skills Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Job Type:

Full Time 8:30-5:30 pm

Location:

Miami Lakes, FL Salary Range:

$17.00-$19.00 We are seeking a professional and motivated Collection Consumer Service Representative to join Hayt, Hayt & Landau (HHL) team. This role focuses on providing high-quality consumer service while guiding consumers toward resolving past-due accounts through clear communication, education, and respectful problem solving. What You'll do/

Position Summary:

Engage with consumers via phone in a consistent, efficient, and compliant manner regarding their accounts Deliver professional, respectful, and solution-oriented service on every interaction Educate and guide consumers on available payment options to help bring accounts current Maintain and update consumer contact and account information accurately Resolve consumer questions and disputes with care, ensuring concerns are addressed correctly and thoroughly Document all calls and account activity promptly and accurately Negotiate payment solutions when appropriate, following client/company policies and procedures Meet established performance goals, including quality and revenue objectives Complete administrative and follow-up tasks to support daily call center operations Support from beginning to end collections process within a fast-paced work environment Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions Excellent attitude, team player and willingness to learn. Be coachable, open and receptive to ongoing feedback to improve performance for employees and team.

What We're Looking For:

Strong communication and interpersonal skills Ability to remain professional, empathetic, and calm in all situations Attention to detail with accurate data entry skills Comfort handling high-volume phone interactions Problem-solving mindset with the ability to make sound decisions Commitment to providing consistent, high-quality consumer service Dependable and punctual team members

REQUIREMENTS

High School Diploma or GED Equivalent 1+ year of experience in collections preferred but not required MS Office (word, excel) CRM applications (Customer Relationship Management) Bilingual (English-Spanish) preferred but not required

WHAT WE OFFER

Full Time, Supportive team environment Opportunity to grow consumer service and account management skills Career growth opportunities within the firm Monday- Friday 8:30-5:30 pm