Collections Specialist 

Collections Specialist Job Summary A Collections Specialist is responsible for monitoring accounts receivable, contacting customers to collect overdue payments, and resolving billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely payment while maintaining customer satisfaction. Key Responsibilities Monitor customer accounts to identify outstanding debts and overdue payments Contact customers via phone, email, or written communication to collect payments Negotiate payment plans and settlements when necessary Investigate and resolve billing discrepancies or disputes Maintain accurate records of collection activities and customer interactions Ensure compliance with company policies and legal regulations (e.g., FDCPA) Collaborate with accounting and sales teams to resolve account issues Prepare reports on collection status and aging accounts Escalate unresolved accounts when necessary Required Skills & Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Proven experience in collections, accounts receivable, or customer service Strong communication and negotiation skills Attention to detail and problem-solving abilities Ability to handle difficult conversations professionally Proficiency in accounting software and Microsoft Office (especially Excel) Knowledge of collection laws and regulations is a plus Key Competencies Persistence and resilience Customer service orientation Time management and organization Ethical judgment and integrity Analytical thinking Compensation / Pay Rate (Up to): $55,000.00 - $65,000.00 Per Year