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Collections Specialist
Job
Robert Half
Miami, FL (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support accounts receivable efforts for a long-term contract opportunity based in Florida. This role focuses on maintaining healthy cash flow by following up on outstanding balances, resolving payment issues, and keeping account records accurate. The ideal candidate brings at least two years of collections experience, works confidently with QuickBooks, and communicates effectively with customers regarding commercial and consumer accounts.
Responsibilities:
- Monitor open accounts and proactively contact customers to secure timely payment on outstanding invoices
- Handle collection activities across both commercial and consumer accounts while maintaining attentive customer interactions
- Review aging reports and prioritize follow-up efforts to reduce overdue balances and improve receivable performance
- Apply incoming payments accurately and assist with cash application activities to keep account records current
- Investigate billing questions, payment discrepancies, and account issues to support efficient resolution
- Maintain detailed documentation of collection activity, customer communications, and payment arrangements
- Work within QuickBooks to update account information, track receivables, and support daily accounts receivable tasks
- Coordinate with internal teams when account issues require clarification related to invoices, credits, or payment status