Collections Specialist

Description We are looking for a skilled Collections Specialist to join our team in Sunrise, Florida. In this Contract to permanent position, you will be responsible for managing delinquent accounts and assisting customers in resolving overdue payments. This role requires a proactive individual who can handle multiple priorities while delivering excellent service to both internal teams and customers.

Responsibilities:

• Contact customers with overdue accounts to discuss and arrange payment plans.
• Review delinquent accounts to determine appropriate collection strategies.
• Make a minimum of 20 collection calls daily to ensure timely follow-up on payment arrangements.
• Debit funds from member accounts to apply toward delinquent loans or credit cards, when applicable.
• Conduct skip tracing activities to locate customers with outdated contact information.
• Assist members with inquiries regarding overdue accounts or late fees, ensuring clear and courteous communication.
• Send collection letters to customers as needed and track responses.
• Collaborate with other departments to provide accurate and timely support in resolving account issues.
• Maintain compliance with credit union policies and regulatory requirements.
• Handle additional departmental tasks or responsibilities in the absence of team members. Requirements
• High school diploma or equivalent.
• At least 3 years of collections experience, preferably in a financial institution.
• Strong organizational and time management abilities.
• Familiarity with relevant laws and regulations related to collections.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Skilled in using 10-key calculators and personal computers for data entry and analysis.
• Effective communication skills to manage customer interactions and internal collaborations.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .