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Collections Specialist
Job
Robert Half
Tampa, FL (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support business-to-business account recovery efforts for a long-term contract opportunity in Tampa, Florida. This position focuses on managing a high-volume portfolio, resolving outstanding balances professionally, and using Excel to organize account activity and reporting. The ideal candidate brings strong commercial collections experience, confidence working with data, and the ability to communicate effectively with customers while maintaining accuracy and follow-through.
Responsibilities:
- Manage a portfolio of approximately 286 business accounts and take consistent action to reduce overdue balances.
- Contact commercial customers by phone and email to secure payment commitments, address disputes, and document collection activity.
- Review aging reports, billing details, and account status to prioritize follow-up and improve recovery results.
- Use Excel functions, including VLOOKUPs and pivot tables, to track trends, reconcile information, and support reporting needs.
- Partner with internal teams to investigate billing concerns, resolve payment issues, and maintain accurate account records.
- Monitor promise-to-pay arrangements and follow through with customers to ensure timely resolution of open invoices.
- Participate in virtual training and apply established collection procedures, compliance standards, and customer service expectations in daily work.