Collections Specialist

We are looking for a Collections Specialist to support business-to-business account recovery efforts for a long-term contract opportunity based in Tampa, Florida. This role is well suited for someone who can manage a high-volume portfolio, communicate effectively with commercial clients, and use Excel to organize and analyze account activity. The ideal candidate brings a strong background in collections, sound judgment when resolving payment issues, and the ability to work independently following virtual training.

Responsibilities:

Manage a portfolio of approximately 286 business accounts, following up on outstanding balances and driving timely payment resolution. Contact commercial customers by phone and email to address past-due invoices, clarify billing concerns, and negotiate payment arrangements when appropriate. Maintain accurate collection records, document account activity, and track commitments to pay in a timely manner. Use Excel tools such as VLOOKUPs and Pivot Tables to review account data, identify trends, and support collection reporting. Partner with internal teams to investigate discrepancies, resolve invoice-related issues, and improve the overall collections process. Monitor aging reports and prioritize collection efforts based on risk, account status, and payment history. Support both commercial and consumer collection activities as needed while maintaining professionalism and compliance with company standards. 3-5 years of collections experience, preferably in a business-to-business environment. Hands-on proficiency with Microsoft Excel, including VLOOKUPs and Pivot Tables. Experience managing billing collections and following structured collection processes. Strong written and verbal communication skills with the ability to handle sensitive payment discussions professionally. Ability to manage a high-volume workload while maintaining accuracy and strong follow-through. Knowledge of credit and collections practices across commercial accounts; exposure to consumer collections is also valuable. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .