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Collections Specialist
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Robert Half
Tampa, FL (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to support business-to-business account recovery efforts for a long-term contract opportunity in Tampa, Florida. This position focuses on managing a high-volume portfolio, resolving outstanding balances professionally, and using Excel to organize account activity and reporting. The ideal candidate brings strong commercial collections experience, confidence working with data, and the ability to communicate effectively with customers while maintaining accuracy and follow-through.
Responsibilities:
- Manage a portfolio of approximately 286 business accounts and take consistent action to reduce overdue balances.
- Contact commercial customers by phone and email to secure payment commitments, address disputes, and document collection activity.
- Review aging reports, billing details, and account status to prioritize follow-up and improve recovery results.
- Use Excel functions, including VLOOKUPs and pivot tables, to track trends, reconcile information, and support reporting needs.
- Partner with internal teams to investigate billing concerns, resolve payment issues, and maintain accurate account records.
- Monitor promise-to-pay arrangements and follow through with customers to ensure timely resolution of open invoices.
- Participate in virtual training and apply established collection procedures, compliance standards, and customer service expectations in daily work. Requirements
- 3-5 years of experience in collections, with a strong background in business-to-business account management.
- Demonstrated knowledge of commercial collections, credit and collections practices, and billing collection processes.
- Proficiency in Microsoft Excel, including hands-on experience with VLOOKUPs and pivot tables.
- Ability to manage a high-volume workload while staying organized and meeting deadlines.
- Strong written and verbal communication skills for handling customer outreach and negotiating payment resolution.
- Experience reviewing account aging, researching discrepancies, and maintaining accurate documentation.
- Comfortable working in a virtual training environment and adapting quickly to established processes.