Job Description
HOW YOU WILL MAKE AN IMPACT
Portfolio & Collections Management Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts Account Reconciliation & Dispute Resolution Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance Documentation & Reporting Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans Support monthly close activities, audit requests, reporting requirements, and special projects as assigned Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk Leadership & Collaboration Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function WHAT YOU BRING TO THE TEAM
Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred Minimum 4+ years of Accounts Receivable, B2B Collections, Credit & Collections, or Account Reconciliation experience in a high-volume environment Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently Proven ability to analyze aging reports, investigate deductions/chargebacks, and drive issue resolution across multiple departments Experience working with large retailers, strategic accounts, or complex customer structures preferred Experience supporting or collaborating with offshore/shared services teams is a plus Advanced Microsoft Excel skills required, including PivotTables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis Experience with ERP systems such as D365, Oracle, NetSuite, or similar platforms preferred Self-driven professional with strong ownership mentality and ability to work independently with limited supervision Excellent verbal and written communication skills with the ability to interact professionally with customers and all levels of management Strong organizational skills with the ability to prioritize workload, manage deadlines, and adapt to changing business needs Strong analytical and problem-solving skills High attention to detail and accuracy Account reconciliation expertise Ability to manage escalations and difficult conversations Ability to identify process gaps and recommend improvements Team-oriented mindset with ability to collaborate cross-functionally Ability to work effectively in a fast-paced and evolving environment
