Collections Specialist

Job Title:

Collections Specialist Industry:

Finance & Accounting Location (City, State):

Alpharetta, GA Compensation:

$20 - $25 per hour

Benefits:

This position is eligible for medical, dental, vision, and 401(k) benefits

Work Schedule:

Full-time, business hours

DAILY TASKS & RESPONSIBILITIES

(include, but not limited to):

• Make collection calls to customers to collect on past due accounts.
• Troubleshoot billing discrepancies.
• Proactively communicate with customers to ensure timely payment.
• Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.
• Resolve data discrepancies when customer remittance information does not match what is expected.
• Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.
• Research short pays, working with both the external customer and internally with the customer representative.
• Issue and mail customer statements, as requested.
• Escalate collection matters to management that are unable to be resolved.
• Support annual and ad-hoc audit requests, as needed.
• Other miscellaneous duties as assigned.

ESSENTIAL SKILLS, CHARACTERISTICS, & EXPERIENCE

• Excellent math skills
• Proficient with MS Office (Excel, Word, Outlook)
• Ability to identify and solve problems, perform under pressure, and meet deadlines
• Superior customer service skills
• Strong reconciliation skills.
• Work with little or no supervision, and work well in a team setting
• Excellent communication skills, time management skills, and strong attention to detail
• High school degree or equivalent required
• Previous collections experience required
• Accounting degree or experience preferred