Collections Specialist

We are seeking a proactive Collections Specialist to join our US-based team in Oakwood, GA. This role plays a critical part in ensuring timely payments and managing a multi-million dollar portfolio by engaging directly with key clients.

Key Responsibilities:

Place a high volume of outbound calls to customers to follow up on past-due accounts.

Review and analyze aging reports; proactively research and resolve payment delays.

Collaborate with shared services team a to address and troubleshoot account issues.

Track and report collections metrics, including Dollars Collected, DSO, and portfolio performance for 50+ key accountsUse SAP to manage and update account and customer information.

Evaluate customer payment habits and identify trends and root causes driving non-payment.

Manipulate and analyze large data sets using Excel, including pivots and VLOOKUPs, to monitor and present collections performance.

Communicate effectively with team members in the US and internationally to ensure coordinated collections efforts.

Qualifications:

Demonstrated success in a collections, or accounts receivable, preferably in a high-volume or specialized portfolio.

Strong verbal and written communication skills; comfortable making outbound collection calls.

Experience with SAP, Coupa, and advanced Excel functions (pivots, VLOOKUPs) is preferred.

Ability to manage and analyze large volumes of data accurately.

Collaborative mindset with a problem-solving approach to accounts issues and process improvement.