Account Service Representative (Collections)

Account Service Representative (Collections) Iowa Community Choice Credit Union - 3.7 Ankeny, IA Job Details Full-time $22 - $24 an hour 8 hours ago Benefits Health insurance Parental leave 401(k) matching Qualifications Debt collection phone call Record keeping Managing customer accounts Phone communication Regulatory compliance Mid-level High school diploma or GED Bank experience Account management Escalation handling 2 years Regulatory compliance management Client interaction via phone calls Banking regulatory compliance Full Job Description At Community Choice Credit Union, we believe in helping our members achieve financial peace of mind - and that includes supporting them through challenging moments. As an Account Services Representative, you'll be part of a team that shows up for our members when it matters most. You'll help guide them through challenges, find solutions that work, and create moments that turn stressful situations into positive experiences. The Account Services Representative will play a crucial role in managing delinquent accounts, ensuring compliance with regulatory guidelines, and providing effective strategies to recover outstanding balances. You'll work closely with members to understand their unique situations, provide options, and create realistic paths forward - all while contributing to the overall financial health of our membership.

What You'll Do:

Account Management & Resolution:

Manage a portfolio of accounts across various stages, focusing on proactive outreach and resolution. Connect with members to understand their needs and help bring accounts back to a positive standing. Take appropriate action to support timely resolutions and recommend next steps or escalations when additional support is needed.

Member Support & Communication:

Communicate with members via phone and email in a clear, respectful, and solution-focused manner. Offer thoughtful, personalized solutions and payment options aligned with each member's situation. Build trust through clear, respectful, and supportive communication and educate members on available tools and resources to support their financial journey.

Problem Solving & Case Resolution:

Partner with teams across Lending, Loan Processing, Fraud and Compliance to navigate and resolve complex situations. Respond to fraud or forgery-related matters with urgency and care and recommend appropriate escalation paths when necessary.

Operational Excellence & Compliance:

Maintain accurate, and timely documentation of member interactions and account activity. Ensure records clearly reflect actions taken, commitments made, and next steps. Support reporting efforts by tracking activity, trends, and outcomes while upholding all internal policies and regulatory requirements. Who we're

Seeking:

Minimum of two years' experience in a financial institution or collections role High School Education or GED An UNbanker who wants to join a collaborative, team-focused, fully onsite environment in Iowa (in-office five days per week) Someone who is looking for a consistent schedule: Monday-Friday, 9:00 AM - 5:00 PM, but also occasionally able to work a rotating Saturday schedule to support member needs An individual who thrives in a fast-paced, high-connection role with regular phone and email interaction, including a daily goal of approximately 65 inbound and outbound member calls

Why You'll Love It Here:

UNconventional Culture:

At Community Choice, we UNbank. UNbanking is a personality, an energy, a whatever-it-takes mentality to exceed our members' expectations. Being a financial institution and a credit union is what we are, not who we are. Our in-office work environment values creativity and collaboration.

Growth Opportunities:

We offer a career path where your hard work will be recognized and rewarded.

Comprehensive Benefits Package:

Competitive pay, health benefits, generous 401K matching program, maternity and parental leave, flexible time off and more.

Work Environment:

We are a group of collaborating individuals, and our jobs are primarily in office; however, we do offer flexibility throughout your workday as needed. You will work with your leader to figure out options that work best for you and your team on the days you may need to get creative with your schedule. Work Authorization/Sponsorship - At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but

IS NOT LIMITED TO

F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants Community Choice Credit Union is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.