Collection Specialist Team Lead

at Phonak in Aurora, Illinois, United States Job Description Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Aurora (IL), United States Collection Specialist Team Lead Aurora, IL Collections Specialist Team Lead The Collection Specialist Team Lead is responsible for managing a high-profile customer portfolio while leading and supporting the Accounts Receivable team. This role focuses on driving collections performance, resolving complex billing issues, and improving processes to ensure timely and accurate payment resolution. The position partners closely with internal teams and serves as a key escalation point for complex customer accounts while coaching and developing AR specialists.

Responsibilities:

• Manage a high-profile portfolio of complex and high-revenue customer accounts, ensuring timely collection and resolution of outstanding balances
• Negotiate payment arrangements and develop creative solutions for past-due accounts
• Serve as a subject matter expert and escalation point for complex collections and billing issues
• Lead and support the AR Specialist team, including coaching, training, and onboarding new team members
• Oversee daily operations including managing the phone queue and ensuring high-quality customer interactions
• Partner cross-functionally to resolve billing discrepancies and improve processes related to collections and account management
• Proactively audit customer accounts and make approval or hold decisions based on risk and payment behavior More about you:
• High school diploma required; Bachelor's degree preferred
• 5+ years of experience in accounts receivable, billing, credit, or collections
• Prior leadership or team lead experience required
• Experience with SAP and collections systems such as Get Paid preferred
• Strong analytical and problem-solving skills with the ability to manage complex accounts
• Excellent communication skills with the ability to interact with customers and internal stakeholders at all levels
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?

If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources What we offer: Medical, dental and vision coverage

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match
• Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform
• Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $61,000 - 77,000. This role is also commission... For full info follow application link. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view full details and how to apply, please login or create a Job Seeker account