Member Solutions Representative (Part-Time)

Member Solutions Representative (Part-Time)

CENTRAL CREDIT UNION OF ILLINOIS - 3.5

Bellwood, IL Job Details Part-time | Full-time $19.00 - $20.50 an hour 3 hours ago Qualifications Customer relationship building Phone communication Client rapport building High school diploma or GED Documentation tools Stakeholder relationship building Client interaction via phone calls Full Job Description The Member Solutions Representative (Part-Time) will facilitate collection of delinquent accounts; the Member Solutions Representative will also assist individuals with the initial credit application process. Responsible for identifying and tracking outstanding member debt. As part of our Member Solutions team, you're responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts.

Duties/Responsibilities:

Contact account holders to request and pursue payment on delinquent accounts through various communication channels Review, update, and maintain accurate account records in accordance with established guidelines Track payment commitments, document account activity, and schedule timely follow-ups with customers Process credit applications, verifying and collecting additional information as needed Evaluate credit references by validating applicant-provided information and utilizing credit reporting tools Assess payment history and provide recommendations to increase or decrease credit limits Determine credit approvals within established guidelines; escalate exceptions as needed Collaborate with credit management for approvals exceeding assigned authority levels Negotiate payment arrangements and solutions with customers to resolve outstanding balances Build and maintain positive customer relationships while guiding them through the repayment process Conduct consistent follow-up to ensure payments are made on time and commitments are fulfilled Utilize internal systems and databases to monitor, track, and update account statuses Maintain thorough documentation of all customer interactions to support account management and collection efforts Monitor accounts receivable and cash receipt reports to identify trends and take appropriate action

Required Skills/Abilities:

Excellent organizational skills and attention to detail Strong written and verbal communication skills Ability to communicate with account holders in a professional and courteous manner Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar systems Outstanding interpersonal and relationship-building skills Strong negotiation and persuasion abilities Effective problem-solving and critical-thinking skills Professional phone etiquette with experience handling high call volumes

Education and Experience:

High school diploma or equivalent required Minimum of two (2) years of related experience in accounts receivable or collections preferred Proven experience negotiating payment arrangements and establishing payment plans Experience with repossession processes and procedures Familiarity with reviewing and interpreting credit reports Knowledge of bankruptcy processes and account handling Ability to manage high-volume inbound and outbound calls effectively Experience preparing and organizing accounts for