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Collections Specialist
Job
Robert Half
Hinsdale, IL (In Person)
$50,440 Salary, Full-Time
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Job Description
We are looking for a skilled Collections Specialist to join a wholesale distribution team in Oak Brook, Illinois on a Long-term Contract basis. This position focuses on maintaining accurate customer accounts by supporting collections, cash posting, credit activity, deductions review, and returns processing. The role is well suited for someone who can manage detailed transactional work, communicate effectively across teams, and help keep financial operations moving efficiently during busy periods.
Responsibilities:
- Investigate open balances, short payments, and deduction claims to identify underlying issues and determine the appropriate resolution path.
- Manage a high volume of deduction items, keeping organized records and status updates in Excel for tracking and follow-through.
- Apply customer payments, including handling exceptions that require manual posting when transactions do not load automatically.
- Review bank-related posting issues, complete manual cash application tasks, and coordinate with technical teams to ensure finalized files are processed correctly.
- Enter and manage customer credit requests through the designated workflow system, ensuring approvals move forward in a timely manner.
- Issue approved credits, help reduce aging backlogs, and support related credit and rebill activity as business needs require.
- Record customer returns in the enterprise system through manual entry while maintaining accuracy and proper documentation.
- Work closely with internal departments and external business contacts to resolve questions related to balances, returns, deductions, and credit matters.
- Contribute to month-end close activities by making sure cash application, returns, deductions, and credit transactions are completed accurately and on schedule.