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Collections Specialist
Job
Robert Half
Naperville, IL (In Person)
Full-Time
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Job Description
We are looking for a detail-oriented Collections Specialist to support customer account resolution and payment follow-up in Naperville, Illinois. This Long-term Contract position is ideal for someone who combines strong communication skills with sound judgment when handling past-due balances and customer inquiries. The person in this role will work independently, maintain accurate records, and help ensure collection activities align with company standards and applicable regulations.
Responsibilities:
- Contact customers regarding overdue balances and work toward timely payment arrangements through clear and respectful communication.
- Review account status, payment activity, and related documentation to determine appropriate next steps for collection efforts.
- Record all customer interactions, commitments, and account updates accurately within designated systems.
- Respond to billing and account questions while delivering a high standard of customer service during each interaction.
- Apply company guidelines and relevant federal and state requirements when managing collection activities and resolving account issues.
- Process payments and support account reconciliation tasks as needed to help maintain accurate financial records.
- Coordinate with internal teams to investigate discrepancies, claims, or account concerns that may affect payment resolution.
- Use Microsoft Office and collection-related software to track work, prepare correspondence, and manage daily account follow-up.