Collector/Collections

Description We are looking for an experienced and detail-oriented Collector to join our team in Naperville, Illinois. In this long-term contract role, you will play a key part in managing customer accounts, ensuring timely debt recovery, and maintaining compliance with company policies and procedures. Your ability to communicate effectively and negotiate solutions will be essential in providing exceptional service and resolving account delinquencies.

Responsibilities:

• Manage customer accounts by monitoring overdue payments and initiating appropriate collection actions.
• Communicate professionally with clients to negotiate payment terms and resolve account discrepancies.
• Process payments and ensure accuracy in financial transactions, adhering to company policies.
• Review and analyze customer accounts to identify trends and recommend strategies for debt recovery.
• Collaborate with internal teams to ensure compliance with regulatory requirements and company procedures.
• Utilize computer programs and tools to maintain accurate records and track collection activities.
• Address customer inquiries regarding overdue debts and provide clear explanations of account details.
• Administer claims and handle overdraft recovery in alignment with established protocols.
• Prepare reports on collection efforts and account statuses for management review.
• Stay updated on industry regulations and best practices related to debt collection. Requirements
• Proven experience in collections is a must, open to some AR.
• Strong negotiation and written communication skills.
• Familiarity with payment processing, claim administration, and credit regulations.
• Ability to handle sensitive customer information with discretion and professionalism.
• Knowledge of company policies and procedures related to collections.
• Excellent attention to detail and ability to analyze financial data.
• A proactive approach to resolving account delinquencies and recovering debts.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .