Associate Collection Representative

Associate Collection Representative at Dahl Consulting Associate Collection Representative at Dahl Consulting in Plainfield, Illinois Posted in 1 day ago.

Type:

full-time

Job Description:

Title :

Associate Collection Representative Location :

Naperville, IL (Hybrid after training)

Job Type :

Contract (3 Months)

Compensation :

$23-25/hr

Industry:

Chemical Manufacturing About The Role Our client, a global leader in water, hygiene, and infection prevention solutions, is seeking an Associate Collection Representative to support their finance operations team. This role plays a critical part in managing customer accounts, reducing outstanding balances, and maintaining strong client relationships. You will interact directly with customers to resolve billing issues, ensure timely payments, and support overall cash flow initiatives in a fast-paced, professional environment. Job Description The Associate Collection Representative is responsible for managing and collecting on past-due customer accounts while maintaining accurate financial records. This role requires strong communication, attention to detail, and the ability to work both independently and collaboratively. Contact customers via phone and email to collect payment on past-due accounts Identify, document, and code reasons for non-payment, including dispute entry and resolution Receive and post customer payments accurately to accounts Monitor and track overdue balances and maintain detailed collection records Collaborate with internal teams to resolve billing discrepancies and customer issues Prepare statements and escalate accounts when necessary if customers are unresponsive Confer with customers to determine causes of delinquency and review terms of agreements Negotiate payment arrangements or establish repayment schedules based on customer situations Perform data entry and other administrative duties as assigned by leadership Utilize internal systems to navigate account details and maintain updated records

Qualifications Required Qualifications:

High school diploma or GED required 2-4 years of experience in collections, finance, or customer service Strong verbal and written communication skills with the ability to professionally engage customers Basic accounting knowledge, including familiarity with open and closed ledgers Ability to work independently, prioritize tasks, and manage time effectively Strong attention to detail with accurate documentation and recordkeeping skills Proficiency with Microsoft Office and ability to quickly learn new systems Understanding of collections practices, regulations, and customer service principles

Preferred Qualifications:

Associate's or Bachelor's degree in Accounting, Finance, or related field Experience with SAP or similar ERP systems Prior collections experience in a high-volume environment Experience researching and reconciling account discrepancies Strong analytical and problem-solving skills Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the

DAHL Benefits Summary:

https://www.dahlconsulting.com/benefits-w2fta/. How To Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! #AF.Indeed #ZR