Loan Servicing Collections Specialist

Loan Servicing Collections Specialist First Federal Savings Bank

• 4.

3 Evansville, IN Job Details Full-time 23 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee stock ownership plan Life insurance Qualifications Debt collection phone call Computer operation Financial transaction processing Handling customer inquiries Filing Windows High school diploma or GED Analysis skills Loan servicing Outbound calling Productivity software FNMA Bank Secrecy Act Communication skills Entry level Real estate foreclosures Bankruptcy Full Job Description Loan Servicing Collections Specialist

DEPARTMENT

Loan Servicing

REPORTS TO

Senior Operations Manager

SUPERVISES

N/A

LOCATION

Evansville Region•

Operations Center FLSA:

Non-Exempt STATUS:

Full-Time

OFFICER STATUS

N/A HOURS:

Monday

• Friday, 8 am
• 5 pm
• Over-time may be required if business and staffing needs dictate.

First Federal was established on Evansville, Indiana's Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties. Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k , ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services. Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more. Diversity and Inclusion First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At First Federal, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

POSITION SUMMARY

As the Loan Servicing Collections Specialist the responsibilities include general loan servicing functions with an emphasis on the collections area. The collections area duties include collection calls for past due accounts. Responsibilities also include searching for delinquent customers, sending demand letters, daily OOPS processing and reporting, payment processing, incoming loan servicing collection customer calls, and other general functions of Loan Servicing as assigned if needed. Responsible for all BSA related functions.

POSITION SUMMARY

As the Loan Servicing Collections Specialist the responsibilities include various tasks related to collections of loans for the bank along with general loan servicing functions . The collections area duties include collection calls for past due accounts. Responsibilities also include searching for delinquent customers, sending demand letters, daily OOPS processing and reporting, payment processing, incoming loan servicing collection customer calls, and other general functions of Loan Servicing as assigned if needed. Responsible for all BSA related functions.

EDUCATION & EXPERIENCE

High School Graduate or General Education Degree (GED) 2+ years' experience in a collection related field preferred

ESSENTIAL DUTIES AND RESPONSIBITIES

Making collection calls to past due customers Handling in-bound Loan Servicing collection calls Assist branches with collection questions and requests Collection Account Maintenance Locating and notifying customers of delinquent accounts by mail and email when applicable Keep records of collection and status on accounts Property inspections and door knocks Assist with handling of bankruptcy filings for both chapter 7 reaffirmations and chapter 13 claims Processing bankruptcy payments Payment processing for Hardest Hit, as directed Assist with the handling and tracking of repossession and foreclosure processes Assist with the processing all bills due for repossessed vehicles and legal fees due on collection loans Assist with processing Charges Offs Assist with processing Borrower Response Packet for Fannie Mae and SMDU for loss mitigation Assist with processing Fannie Mae Repayment Plan and Modifications Demand Notice generation and mailings Delinquency Notice generation and mailings File and document scanning for collections Processing and report OOPS for negative checking accounts Handling Fresh Start loan qualifications & document creation Follow up on non-escrowed delinquent tax accounts Back-up for HOI Cancellation tracking and force placement Log return mail and forward when forwarding address is available Performs other servicing functions as assigned if needed

KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service skills Excellent communication skills Strong attention to detail Ability to utilize Windows Operating System and Microsoft Office products

COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION

Accountability

• Willing to accept responsibility for their own work. Understands and has consistent adherence to the bank's policies and procedures. Adaptability
• Adapts to changing work environments, work priorities and organizational needs. Able to effectively deal with change and diverse people. Analytical Skills
• Ability to use thinking and reasoning to solve a problem. Communication
• Excellent verbal and written communication skills and having the ability to communicate at all levels. Customer Service
• Ability to provide excellent internal customer service in a timely manner while following bank policies and procedures. Interacting with customers, department and other departments in a courteous, professional & knowledgeable manner. Detail Oriented
• Ability to pay attention to the minute details of a project or task. Initiative
• Ability to make decisions or take actions to solve a problem or reach a goal. Willingness to seek out and take responsibility for additional work assignments. Taking action to advance job knowledge. Interpersonal Relationship
• Expresses thoughts and reacts positive in difficult or stressful situations.

Willingness to cooperate with co-workers and manager(s) to accomplish a common goal. Capacity to create a positive work environment. Demonstration of commitment to the organization by actively and positively supporting management decisions. Responsive to suggestions for improvement and change. Capable of communicating effectively on all levels with courtesy and tactfulness. Job Knowledge

• Ability to make sound decisions drawing on knowledge and experience. Capable of analyzing and resolving customer or work related issues. Understanding of current bank technology and initiative in learning new bank technology. Motivation
• Ability to inspire oneself to reach a goal and/or perform to the best of their ability. Organized
• Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving
• Ability to find a solution for or to deal proactively with work-related problems.

Quality / Quantity

of Work

• Produces acceptable amount of work within established time limits. Maintains a high quality of work as quantity increases. Is thorough in review of their work. Looks for ways to continually improve productivity. Team Oriented
• Ability to work together with other members of the department and bank to achieve a goal Time Management
• Ability to utilize the available time to organize and complete work within given deadlines.

ADA REQUIREMENTS

: Work is performed in a professional office environment. Role routinely uses standard office equipment such as computers, phones, copiers, scanners, printers, filing cabinets, and fax machines. Sitting for long periods of time; May be required to lift items weighing up to 25-lbs. Would require the ability to lift files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

First Federal Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed. Employee may be moved for business purposes to sustain business and staffing demands.