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Collections Specialist
Job
Robert Half
Merrillville, IN (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support recovery efforts for consumer and commercial accounts within a banking environment in Merrillville, Indiana. This Long-term Contract position is ideal for someone with strong experience managing collection activities, resolving delinquent accounts, and communicating effectively with customers to secure payment arrangements. The role requires someone who is detail oriented and can balance customer service with effective account resolution while maintaining compliance with established collection practices.
Responsibilities:
- Manage a portfolio of past-due consumer and commercial accounts and take timely action to drive resolution.
- Contact customers by phone and written communication to discuss outstanding balances and establish appropriate repayment plans.
- Review account status, payment history, and supporting records to determine the best approach for collection activity.
- Maintain accurate documentation of account interactions, payment commitments, and follow-up actions in internal systems.
- Work closely with internal partners to address billing concerns, research discrepancies, and support account reconciliation.
- Monitor delinquency trends and prioritize collection efforts based on account risk and aging.
- Apply collection procedures in accordance with banking policies, regulatory expectations, and service standards.
- Assist with updates to collection records or workflow processes when system or operational changes affect account management.