Collections Specialist

Description We are looking for a Collections Specialist to support a busy service organization in Lexington, Kentucky. This Long-term Contract opportunity is ideal for someone who is comfortable managing a large portfolio of business accounts while delivering detail-oriented, customer-focused collections support. The person in this role will handle business-to-business account follow-up, respond to invoice and account inquiries, and assist with credit-related activities in a fast-paced environment.

Responsibilities:

• Oversee a high-volume portfolio of more than 300 commercial accounts and maintain consistent follow-up to support timely payment.
• Contact business customers regarding outstanding balances using a detail-oriented, service-oriented approach focused on soft collections.
• Review and process customer credit applications and assist with credit checks to support account setup and ongoing account management.
• Monitor and respond to questions received through a shared inbox related to invoices, payment status, and account details.
• Investigate account discrepancies and support reconciliations by reviewing payment activity and open balances.
• Record collection efforts, customer interactions, and account updates within systems such as Salesforce, Kinetic, and Epicor.
• Apply sound judgment when prioritizing accounts and escalations during peak workload periods, especially from June through September.
• Collaborate with internal teams to resolve billing concerns and help keep accounts receivable records accurate and current. Requirements
• Prior experience in commercial collections, including business-to-business account follow-up.
• Background in accounts receivable and cash application processes.
• Ability to manage a large and active account portfolio in a high-volume environment.
• Strong written and verbal communication skills for handling customer account and invoice questions.
• Experience reviewing credit applications and supporting customer credit evaluations.
• Familiarity with systems such as Salesforce, Kinetic, or Epicor is preferred.
• Basic spreadsheet skills are helpful for account review and reconciliation tasks.
• Availability to work Monday through Friday, 8:00 a.

m. to 5:00 p.m. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .