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Collections Specialist
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Robert Half
Lexington, KY (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington-Fayette, Kentucky on a contract basis with the potential for a permanent role. This position is ideal for someone who can balance effective account recovery efforts with strong customer service, building productive relationships while addressing past-due balances. The role focuses on commercial collections and requires clear communication, sound judgment, and a proactive approach to resolving account issues.
Responsibilities:
- Manage a portfolio of business accounts and follow up on outstanding balances in a timely and thorough manner.
- Communicate with customers by phone and email to secure payment commitments while maintaining positive client relationships.
- Review account status, payment history, and aging reports to identify overdue invoices and prioritize collection activity.
- Work with internal teams to research billing questions, resolve disputes, and remove obstacles that may delay payment.
- Document collection efforts, customer interactions, and payment arrangements accurately within company records.
- Negotiate practical repayment solutions when needed and monitor accounts to ensure agreed-upon terms are met.
- Escalate delinquent accounts appropriately when standard collection efforts do not achieve resolution. Requirements
- Previous experience in collections, with a strong emphasis on commercial account recovery.
- Ability to deliver effective customer service while confidently requesting and securing payment.
- Working knowledge of collection procedures, account follow-up, and payment resolution practices.
- Experience handling business-to-business collections in a detail-oriented environment.
- Strong verbal and written communication skills for customer outreach and internal coordination.
- Solid organizational skills with the ability to manage multiple accounts and deadlines effectively.