Collections Specialist

We are looking for a Collections Specialist to support receivables recovery efforts for both commercial and consumer accounts. This long-term contract position focuses on maintaining healthy account status through consistent follow-up, clear communication, and accurate documentation. The ideal candidate brings experience in credit and collections, strong judgment when resolving payment issues, and a customer-focused approach to billing recovery.

Responsibilities:

• Manage collection activities across commercial and consumer accounts to improve payment performance and reduce outstanding balances.
• Contact customers by phone, email, and written correspondence to secure payment commitments and address past-due invoices.
• Review account history, billing records, and payment trends to determine appropriate follow-up actions and escalation needs.
• Negotiate practical repayment arrangements while maintaining positive customer relationships and supporting company collection standards.
• Document collection efforts, customer interactions, disputes, and resolutions with accuracy in internal records.
• Partner with billing, credit, and customer support teams to investigate account discrepancies and resolve issues affecting payment.
• Monitor delinquent accounts regularly and prioritize workload based on aging, risk level, and collection objectives.
• Support reporting needs by tracking collection progress, account status updates, and recovery results.