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Collections Specialist
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Randstad USA
Louisville, KY (In Person)
$55,120 Salary, Full-Time
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Job Description
Randstad has a temporary opportunity for 2 to 3 mths. The position will be located in Downtown Louisville. Position is 100% in office. We are seeking a resilient, empathetic, and results-driven Collections Specialist to join our client's finance team. In this role, your core responsibility will be managing high-risk portfolios and directly contacting customers with significantly overdue accounts and bad debt. The ideal candidate excels in difficult conversations, possesses top-tier negotiation skills, and can balance firmness with professionalism to secure payments on accounts that have resisted standard collection efforts.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$26 - $27 per hourtemporaryhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4967016job details Randstad has a temporary opportunity for 2 to 3 mths. The position will be located in Downtown Louisville. Position is 100% in office. We are seeking a resilient, empathetic, and results-driven Collections Specialist to join our client's finance team. In this role, your core responsibility will be managing high-risk portfolios and directly contacting customers with significantly overdue accounts and bad debt. The ideal candidate excels in difficult conversations, possesses top-tier negotiation skills, and can balance firmness with professionalism to secure payments on accounts that have resisted standard collection efforts.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.
salary:
$26 - $27 per hourshift: Firstwork hours: 8 AM - 5PMeducation:
High SchoolResponsibilitiesCore Responsibility:
Bad Debt Recovery & Outreach Conduct heavy outbound phone outreach directly to customers with severely delinquent accounts and bad debt. Investigate and locate non-responsive customers using skip-tracing tools and databases. Navigate highly sensitive, high-stress conversations with firmness, empathy, and professionalism. Negotiate creative payment plans, settlements, or lump-sum payoffs within company guidelines to recover maximum outstanding funds. Account Analysis & Discrepancy Resolution Review aging reports to identify and prioritize high-risk, write-off eligible accounts. Audit account histories to identify the root cause of non-payment and resolve complex billing disputes. Maintain meticulous, legally compliant records of all customer interactions, payment agreements, and refusal reasons in our CRM/ERP system. Escalation & Compliance Evaluate accounts to determine if they are uncollectible and recommend them for legal action or third-party agency assignment. Ensure 100% compliance with all federal, state, and local collection laws (e.g., Fair Debt Collection Practices Act - FDCPA) to mitigate company liability. SkillsCollectionsCredit & CollectionsVerbal CommunicationResponsivenessConfidentialityAccounts ReceivableBasic Software SkillsNetsuiteQualificationsYears of experience: 4 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$26 - $27 per hourtemporaryhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4967016job details Randstad has a temporary opportunity for 2 to 3 mths. The position will be located in Downtown Louisville. Position is 100% in office. We are seeking a resilient, empathetic, and results-driven Collections Specialist to join our client's finance team. In this role, your core responsibility will be managing high-risk portfolios and directly contacting customers with significantly overdue accounts and bad debt. The ideal candidate excels in difficult conversations, possesses top-tier negotiation skills, and can balance firmness with professionalism to secure payments on accounts that have resisted standard collection efforts.
salary:
$26 - $27 per hourshift: Firstwork hours: 8 AM - 5PMeducation:
High SchoolResponsibilitiesCore Responsibility:
Bad Debt Recovery & Outreach Conduct heavy outbound phone outreach directly to customers with severely delinquent accounts and bad debt. Investigate and locate non-responsive customers using skip-tracing tools and databases. Navigate highly sensitive, high-stress conversations with firmness, empathy, and professionalism. Negotiate creative payment plans, settlements, or lump-sum payoffs within company guidelines to recover maximum outstanding funds. Account Analysis & Discrepancy Resolution Review aging reports to identify and prioritize high-risk, write-off eligible accounts. Audit account histories to identify the root cause of non-payment and resolve complex billing disputes. Maintain meticulous, legally compliant records of all customer interactions, payment agreements, and refusal reasons in our CRM/ERP system. Escalation & Compliance Evaluate accounts to determine if they are uncollectible and recommend them for legal action or third-party agency assignment. Ensure 100% compliance with all federal, state, and local collection laws (e.g., Fair Debt Collection Practices Act - FDCPA) to mitigate company liability. SkillsCollectionsCredit & CollectionsVerbal CommunicationResponsivenessConfidentialityAccounts ReceivableBasic Software SkillsNetsuiteQualificationsYears of experience: 4 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.