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Collections Specialist
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Robert Half
Louisville, KY (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to support receivables management and help maintain strong customer account relationships in Louisville, Kentucky. This role focuses on resolving past-due balances, researching billing concerns, and working across teams to improve payment outcomes. The ideal candidate brings sound judgment, clear communication, and the ability to stay organized while managing multiple priorities in a fast-paced setting.
Responsibilities:
- Contact customers with overdue balances and drive timely payment through thorough follow-up by phone and other appropriate communication methods.
- Investigate account activity, including invoices and payments, to answer customer questions and identify the source of billing discrepancies.
- Partner with sales representatives and internal stakeholders to address collection obstacles and move unresolved accounts toward resolution.
- Prepare regular updates for leadership that highlight aging concerns, high-risk accounts, and expected cash collections.
- Respond promptly to inbound inquiries from customers and sales teams regarding account status, payment issues, and collection matters.
- Maintain accurate documentation of collection efforts, customer conversations, disputes, and agreed-upon next steps.
- Support day-to-day accounts receivable activities and contribute to additional collection-related tasks as business needs require. Requirements
- Experience in commercial collections, credit and collections, or accounts receivable support.
- Strong understanding of collection procedures, billing practices, and account reconciliation.
- Advanced Microsoft Excel skills and proficiency with Microsoft Office applications and related business software.
- Familiarity with Sage MAS 500 or comparable accounting and ERP systems.
- Excellent verbal and written communication skills with a customer-focused approach.
- Strong organizational skills and close attention to detail when handling account records and follow-up activities.
- Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced office environment.
- Sound problem-solving and negotiation skills to help resolve payment issues and customer disputes.