Recovery Collector

Recovery Collector La Capitol Federal Credit Union Baton Rouge, LA Job Details Full-time 20 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Debt collection phone call Microsoft Outlook Loan collections Phone communication Outbound calling Collections account management Full Job Description La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members, and we pride ourselves in making them our top priority. Our mission is to improve the financial well-being of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive, and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people! At La Capitol FCU, we don't just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so! The Recovery Collector is responsible for collecting on charged-off loan accounts to maximize recovery efforts while maintaining a professional and member-focused approach. This position contacts members through telephone, email, text message, and written correspondence to negotiate repayment arrangements, resolve outstanding balances, and support the Credit Union's recovery objectives. The Recovery Collector maintains accurate account documentation, follows all applicable collection laws and regulations, and works closely with internal departments and external partners throughout the recovery process.

Essential Duties and Responsibilities :

1. Contact members and co-signers with charged-off loan accounts by telephone, email, and text to collect the charged-off amount rightfully due to the credit union. 2. Use various tracing methods to obtain the personal information of members who have a charged-off loan account. 3. Negotiate a payment plan or course of action to recover outstanding payments if the member is unable to the charged-off amount in full. 4. Assist members with account research and the processing of payments. 5. Maintain and document collection notes in a detailed manner so that a thorough record is reflected of all actions and phone calls. 6. Identify and problem-solve to handle questions, and concerns and investigate to resolve discrepancies in payments or accounts. 7. Communicate with the supervisor to initiate further action such as but not limited to wage garnishment, judgments, and liens. 8. Facilitate the legal process on accounts as needed. 9. Help the credit union achieve financial goals by increasing the recovered amount of charged-off accounts. 10. Possesses adequate product knowledge as measured by the annual product knowledge certification assessment. 11. Have working knowledge of the bankruptcy code. 12. Completes and performs all other duties as assigned, including special projects. 13. Understands compliance issues and attends training as they relate to credit union services, including but not limited to: a. FDCPA b. FCRA c. Louisiana CPA d. BSA e. Reg B Education and/or

Experience:

• Associate degree from an accredited two-year college or technical school, or an equivalent combination of education, training, and related experience.
• Minimum of three (3) years of experience in third-party collections.
• Proven experience in roles requiring extensive telephone communication and outbound calling to achieve established performance goals.
• Working knowledge of the legal referral process and related collection activities.
• Comprehensive understanding of the debt collection lifecycle, including all stages of delinquency and recovery efforts.
• Previous experience within a financial institution is preferred.

Job Type:

Full-time Benefits:

401(k) AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Experience:

Third-Party Collections:

3 years (Required)

Work Location:

In person