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Collections Specialist
Job
Robert Half
Metairie, LA (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to join a team in Metairie, Louisiana in a contract-to-permanent position. This opportunity is ideal for someone who can manage frequent business-to-business outreach, maintain accurate records, and approach payment discussions with professionalism and confidence. The role requires strong communication skills, sound judgment when discussing account balances, and a dependable work style in a fast-moving environment.
Responsibilities:
- Manage a high volume of outbound contact with commercial clients regarding overdue account balances and outstanding invoices.
- Work with customers to secure payment commitments, including immediate resolution or practical installment arrangements when appropriate.
- Record all collection efforts, account notes, customer interactions, and status updates with accuracy and attention to detail.
- Use established call guidance while adjusting tone and approach to fit each conversation and customer situation.
- Communicate professionally with external customers and internal departments to support account resolution and follow-up activities.
- Complete onboarding and ongoing training to build knowledge of collection procedures, performance expectations, and workflow standards.
- Demonstrate reliability through consistent attendance, responsiveness to coaching, and a proactive approach to learning the role.