Collections Specialist

We are looking for a Collections Specialist to join a team in New Orleans, Louisiana on a short-term contract to permanent position. This role is ideal for someone who can manage both commercial and consumer accounts while maintaining a detail-oriented approach to account resolution and customer communication. The position focuses on reducing outstanding balances, supporting healthy cash flow, and ensuring timely follow-up on receivables through consistent and accurate collection practices.

Responsibilities:

Contact commercial and consumer customers to secure payment on overdue accounts through phone, email, and other approved communication methods. Review aging reports and account histories to prioritize collection efforts and identify past-due balances requiring immediate attention. Investigate billing questions, payment discrepancies, and account issues to help move receivables toward resolution. Record collection activity, payment commitments, and account updates accurately within internal tracking systems. Coordinate with billing, accounts receivable, and related teams to resolve remittance questions and support account reconciliation. Monitor payment arrangements and follow up promptly when commitments are missed or additional action is needed. Apply established credit and collection procedures to minimize delinquency and improve recovery results. Prepare status updates and maintain organized documentation to support reporting and account review activities. Experience handling collections for commercial accounts, consumer accounts, or both. Working knowledge of credit and collection practices, including account follow-up and delinquency management. Familiarity with accounts receivable processes, billing collection activities, and remittance handling. Ability to communicate professionally with customers while maintaining a firm and solution-oriented approach. Strong attention to detail with the ability to document account activity accurately and consistently. Comfortable reviewing account records, aging information, and payment trends to guide collection efforts. Proficiency with standard business systems and software used for collections, account tracking, and reporting. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .