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Collections Specialist
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Robert Half
Boston, MA (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to support short-term accounts receivable efforts for a Contract position based in Boston, Massachusetts. In this role, you will help reduce outstanding balances, resolve payment issues, and strengthen follow-up processes with both customers and internal teams. This opportunity is ideal for someone who can work independently, manage a high-volume workload, and bring a practical, solutions-focused approach to collections.
Responsibilities:
- Work closely with billing and invoicing partners to review account activity, clarify charge details, and help ensure invoices are positioned for timely payment.
- Reach out to customers and internal contacts to investigate open balances, answer questions, and move payment issues toward resolution.
- Examine overdue accounts to uncover collection obstacles such as disputes, legal concerns, or balances that may require write-off review.
- Track receivables aging and prioritize follow-up efforts that help reduce delinquency and improve incoming cash collections.
- Coordinate with cross-functional teams to align collection actions with customer account history, billing records, and payment status.
- Document outreach efforts, account updates, and resolution progress accurately within internal systems.
- Support backlog reduction by organizing collection activity and addressing outstanding items that require immediate attention. Requirements
- 2-3 years of collections experience, including work with commercial, consumer, or credit collections processes.
- Strong problem-solving skills with the ability to identify issues and determine practical next steps.
- Experience handling billing-related collection activity and following through on overdue accounts.
- Comfort using business systems and CRMs such as NetSuite, Upflow, or Salesforce.
- Ability to manage a 40-hour-per-week schedule for an initial 4-8 week assignment.
- Strong written and verbal communication skills for interacting with customers and internal stakeholders.
- Highly organized approach with attention to detail in account research, follow-up, and recordkeeping.