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Collections Specialist
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Robert Half
Lee, MA (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support receivables management efforts for a long-term contract opportunity based in Lee, New Hampshire. This role focuses on maintaining healthy account balances through detail-oriented outreach, timely follow-up, and accurate documentation across both commercial and consumer accounts. The ideal candidate brings strong judgment, clear communication, and a practical understanding of credit and billing collection practices.
Responsibilities:
- Contact commercial and consumer customers regarding past-due balances and work toward timely resolution of outstanding accounts.
- Review account activity, payment status, and billing details to identify collection priorities and recommend next steps.
- Maintain complete and accurate records of customer interactions, payment commitments, disputes, and follow-up actions.
- Coordinate with internal teams to research account issues, clarify invoice questions, and support resolution of billing-related concerns.
- Monitor aging reports and escalate high-risk or severely delinquent accounts when appropriate.
- Negotiate payment arrangements within established guidelines while preserving positive customer relationships.
- Apply collection procedures consistently to support compliance with company standards and credit practices.