Collections Specialist

Jobs › Mansfield, MA › Collections Specialist Robert Half Collections Specialist Mansfield, MA Apply Description We are looking for a Collections Specialist to support account recovery efforts and maintain strong relationships with customers in Mansfield, Massachusetts. This Long-term Contract position is ideal for someone with experience managing both commercial and consumer collections while balancing professionalism, accuracy, and timely follow-up. The person in this role will work closely with billing and credit teams to resolve outstanding balances, research account issues, and help improve cash flow through effective collection practices.

Responsibilities:

• Manage a portfolio of past-due commercial and consumer accounts, following up consistently to secure payment and reduce delinquency.
• Contact customers by phone and email to discuss outstanding balances, confirm payment commitments, and address account-related questions.
• Review account details, billing records, and payment history to identify discrepancies and support timely resolution of open items.
• Coordinate with internal billing, customer service, and credit teams to resolve disputes that may delay payment.
• Document collection activity, customer communications, and payment arrangements accurately within internal systems.
• Monitor aging reports and prioritize collection efforts based on risk, account status, and outstanding balance amounts.
• Escalate unresolved or high-risk accounts when appropriate and recommend next steps to support recovery efforts.
• Assist with collection process updates or system-related changes as needed while maintaining continuity in daily account follow-up. Requirements
• At least 3 years of experience in collections, including work with commercial and consumer accounts.
• Working knowledge of credit and collections practices, account reconciliation, and billing-related follow-up.
• Ability to communicate professionally and confidently with customers regarding payment status and account resolution.
• Experience reviewing aging reports, tracking collection activity, and managing multiple accounts at the same time.
• Strong attention to detail with the ability to research account issues and maintain accurate documentation.
• Proficiency with standard business systems and tools used for collections, billing, and account management.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Collections Specialist Mansfield, MA Clear All Apply