Collections Coordinator

We are looking for a Collections Coordinator to support accounts receivable activities in Natick, Massachusetts. This role focuses on maintaining healthy customer accounts by following up on outstanding balances, researching payment issues, and helping ensure timely resolution of receivables. The ideal candidate is organized, detail-oriented, and comfortable working across billing, collections, and cash application processes.

Responsibilities:

• Work directly with customers and affiliated partners to address overdue invoices and establish practical repayment plans.
• Review receivables aging and account status regularly to identify delinquent balances, credit concerns, and potential financial exposure.
• Research billing questions and payment exceptions, resolving discrepancies and clearing unapplied cash in a timely manner.
• Maintain complete and accurate account documentation, including adjustments, credits, and collection follow-up notes.
• Assist with daily cash application support to ensure incoming payments are recorded and posted correctly.
• Perform account reconciliation activities for affiliate-related receivables and help resolve outstanding variances.
• Communicate collection status and account issues clearly to internal stakeholders to support effective decision-making.