Collector

First Peoples Community Federal Credit Union Position Description Position Title:

Collector Department:

Collections Job Summary:

Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.

Key Responsibilities:

• Professional performance of collections functions
• Receives delinquency reports from the computer system and verifies the status of the loans.

Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continue to collect until loan becomes a write-off, bankruptcy, or attorney account. Make early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports. Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image. Determines reasons for delinquencies and works toward permanent solutions. Minimize losses by early actions. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Suggests consolidations, financial counseling, and repossessions as needed. Posts approved extensions and notifies members of new due date by mail. Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests. Acts on notification of impounded vehicles to protect the Credit Union's interest. Performs skip tracing. Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims, court complaints and post judgment actions including garnishments, supplemental orders, and executions. Assists with repossession and foreclosure assets as needed. Continuing related collection efforts. Recommends possible charge-offs. Research and prepare the Write-off Summary Sheet. Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Performs miscellaneous collection functions as required. Assists collection manager with other duties such as filing insurance claims and posting payments.

• Administration of collections activities
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.

Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer. Research loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members with the opportunity to fully explain their loan status.

• Professional business relations are established and maintained with Credit Union members and external contacts
• Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. Maintains confidentiality. Develop contacts with the NUCI and other financial institutions. Use shared information to effectively minimize Credit Union losses.
• Effective communication and coordination with Credit Union personnel
• Assists area personnel as needed. Keeps management informed of activities, progress toward established objectives, and of any significant problems. Attend and participate in meetings as required.
• General Duties
• Assists area personnel as needed.

Keeps management informed of activities, progress toward established objectives, and of any significant problems. Attend and participate in meetings as required.

Minimum Qualifications:

• High school graduate or equivalent.
• Previous collection experience with full-service financial institution helpful

Preferred Qualifications:

• Knowledge of collection procedures and related laws and regulations
• Understanding of Credit Union loan products and policies
• Familiar with default and enforcement clauses
• Familiar with deposit programs, account ownership, and casualty insurance
• Basic understanding of the U.S. Bankruptcy Code
• Understanding of Small Claims Court system Physical Activities and Requirements of this

Position:

Talking:

One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

Able to hear average or normal conversations and receive ordinary information through a phone system.

Repetitive Motion:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Finger Dexterity:

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Average Visual Abilities:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

Sedentary work; sitting most of the time. Exerts up to 20 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions:

None:

No hazardous or significantly unpleasant conditions (such as in a typical office). Mental Activities and Requirements of this

Position:

Reasoning Ability:

Ability to deal with a variety of variables under only limited standardization and ability to interpret various instructions.

Mathematics Ability:

Ability to perform basic math skills and to use decimals to compute ratios and percentages, and to draw and interpret graphs.

Language Ability:

Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning; pronunciation; write complex sentences, using proper punctuation, and use adjectives and adverbs; communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.

Intent And Functions of Job Descriptions:

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Pay:

$36,000.00

• $47,000.

00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Profit sharing Retirement plan Tuition reimbursement Vision insurance Ability to

Commute:

Cumberland, MD 21502 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person