Credit and Collection Specialist

Credit and Collection Specialist
Job Description
Job Summary
We are seeking a detail-oriented and proactive Credit and Collections Specialist to help safeguard cash flow and minimize financial risk. In this role, you will evaluate customer creditworthiness, monitor accounts receivable, resolve billing issues, and drive timely collections while maintaining positive and professional customer relationships.
Key Responsibilities
Credit Management
Assess creditworthiness for new and existing customers using financial statements and third-party data (e.g., D&B).
Recommend and maintain appropriate customer credit limits.
Conduct daily credit-hold reviews and releases, ensuring orders are processed in alignment with company policy and risk tolerance.
Collections & Account Resolution
Monitor, maintain, and reconcile customer accounts receivable balances.
Contact customers via phone and email to resolve past-due balances and negotiate payment plans.
Research and resolve short payments, deductions, and disputes in collaboration with Sales and Customer Support teams.
Cross-Functional Collaboration
Partner with Sales, OTC (Order-to-Cash), and Finance teams to prevent downstream issues related to pricing, tax, shipping, and invoicing.
Identify opportunities to improve order-to-cash processes and contribute to continuous improvement initiatives.
best practices and support team projects across regions or divisions as needed.
Qualifications
Experience
5+ years of hands-on experience in B2B credit and collections within a high-volume environment.
Technical Skills
Proficiency with ERP systems related to Order-to-Cash, Accounts Receivable, and credit hold workflows.
Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
Financial Knowledge
Solid understanding of accounting principles and financial statement analysis.
Familiarity with credit and collections regulations, compliance requirements, and internal controls.