Collection Specialist

Position Summary We are seeking a detail-oriented and member-focused Collection Specialist to join our credit union team. This role is responsible for managing delinquent accounts and providing excellent member service. The ideal candidate will have strong communication skills, a solid understanding of collections practices, and the ability to work collaboratively across departments.

Salary Range:

$24.73 - $26.38 / per hour / 3 days a week (Monday is a must) Key Responsibilities Collections & Recovery Timely contact members regarding delinquent accounts via phone, mail, or in person Analyze loan status and work with members to resolve payment issues Manage repossessions, redemptions, and charge-offs in accordance with policy Monitor delinquent loans and recommend appropriate actions Track collateral, problem insurance, and warranty programs Perform skip tracing and locate borrowers and collateral Maintain detailed records of collection activity and account status Process bankruptcies, deceased accounts, and insurance claims (GAP, life, disability) Coordinate with third-party collection agencies and legal partners Ensure compliance with all applicable collection laws and regulations Member Service & Operations Respond to member inquiries and provide information on products and services (in absence of other staff) Cross-sell credit union products and services Support administrative functions such as insurance processing and mailings Administrative & Compliance Maintain accurate and organized records Prepare reports for management and Board review Ensure compliance with credit union policies and regulatory requirements Collaborate with internal teams to resolve member issues Serves as primary point of contact for Collections Department Audits and Examinations Perform additional duties as assigned Qualifications Education & Experience High School Diploma or GED required 2-5 years of consumer collections experience required Knowledge of debt collection laws and regulations (including FDCPA) Experience with skip tracing tools preferred Skills & Requirements Strong communication and problem-solving skills Excellent communication, negotiation, and conflict-resolution skills Ability to handle sensitive financial situations with professionalism Proficiency in Microsoft Word, Excel, Adobe, and Zoom Ability to create and manage spreadsheets and PDFs Valid driver's license required Must be bondable

Job Type:

Part-time Pay:

$24.73 - $26.38 per hour Expected hours: 21 per week

Work Location:

In person