Student Accounts - Collection Specialist

Student Accounts -

Collection Specialist Category:

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Bursar Locations:

Westminster, MD Posted:

Apr 17, 2026

Closes:

Open Until Filled Type:

Full-time Non-Exempt Salary Type:

Hourly Salary Range:

$27.48 - $27.48

Position ID:

199611

Share About McDaniel College:

McDaniel College is a four-year, independent college of the liberal arts and sciences offering over 100 undergraduate and graduate programs. One of the original "Colleges That Change Lives," McDaniel emphasizes experiential learning and student-faculty collaboration to develop the unique potential in every student. Represented by the Green Terror, over 20 athletic teams compete in the NCAA Division III Centennial Conference. A student-centered community of 1,600 undergraduates and 1,400 graduate students offers access to both Baltimore and Washington, D.C., plus a European campus in Budapest, Hungary. This position has a budgeted hiring rate of $27.48/hr. The position is classified as a C4. The C4 salary band for all full-time, 12-month positions at the college with this classification have a minimum rate of $23/hr and a maximum rate of $41.92/hr. At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. For more information about the college's benefits, please click here to review the 2026 benefits guidebook and click here to view 2026 premium rates . Click here to see how McDaniel College employees impact the lives of students.

Job Description:

Reporting to the Assistant Bursar, the Student Accounts - Collection Specialist oversees student receivables, collection operations, and third-party billing. This role manages delinquent accounts, supports billing processes, ensures data accuracy, and implements strategies to reduce outstanding balances while maintaining a high level of student service and regulatory compliance. Key Responsibilities Manage past-due student accounts through outreach, payment plans, and third-party collections Analyze aged receivables and delinquency trends to reduce outstanding balances and bad debt Provide financial counseling and coordinate account holds with campus partners Administer student billing activities, including refunds, third-party and graduate program billing Prepare, reconcile, and maintain accurate records for scholarships, third-party payers, and sponsor invoicing Generate reports and conduct periodic audits to ensure account accuracy and compliance Serve as backup for cashier and reception operations, including payment processing and daily reconciliations Support general office operations, including billing distribution and returned mail resolution Ensure compliance with college policies, data security standards, and regulatory requirements Complete required training and perform other duties as assigned

Requirements:

High school diploma required, associate bachelor's degree in related field preferred or an equivalent combination of education and relevant industry experience. Two years of experience in accounts receivable or related experience required; experience in higher education preferred. Working knowledge of Microsoft Office Suite, enterprise data management systems such as Colleague, Outlook, and other cloud-based products. Knowledge of financial recordkeeping/reporting principles and procedures. Ability to deliver effective customer service through accurately assessing and handling phone calls, visitor requests with discretion and a positive attitude. Excellent oral and written communication skills to convey complex financial aid processes, ideas, facts, and information effectively and accurately to students, staff, faculty, and the public. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Detail-oriented skills in proofreading materials and data entry to ensure accuracy.

Additional Information:

McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on the basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics.

Application Instructions:

For a complete job description including essential responsibilities and to apply, please visit the college's employment webpage . Completed applications must include a cover letter addressing position qualifications and related experience, resume, and the names and contact information of three professional references. Review of applications will begin immediately. The position will be open until filled. Frequently Asked Questions (FAQs) Powered by