Collections Specialist

Are you someone who thrives on helping people through tough financial moments while still staying organized, compliant, and results‑driven? Do you enjoy problem‑solving, negotiation, and making a measurable impact? We're seeking a Collections Specialist to join our Lending team and play a key role in reducing delinquency while supporting members with empathy, professionalism, and practical solutions. As a Collections Specialist, you'll manage delinquent consumer loans, mortgages, and credit card accounts, working directly with members to develop repayment solutions that work for everyone. You'll collaborate closely with the VP of Lending and the Collections Manager along with fellow team members to ensure effective collection strategies area always with compliance, fairness, and member service top of mind. What You'll Do Manage delinquent consumer loans, mortgages, and credit card accounts Contact members via phone, text, and email to negotiate custom repayment plans Maintain accurate loan records and delinquency documentation Prepare and process repossession, auction, and collateral documentation Process payments, insurance checks, GAP cancellations, and recovery items What You Bring 1-3 years of collections or related financial services experience High school diploma or GED Strong communication, negotiation, and documentation skills Comfort working with members experiencing financial hardship Experience with repossessions preferred Mortgage, commercial collections, estate, or Small Claims experience a plus Benefits of Employment with

Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. We are also proud of the benefits we offer: Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97% HSA•generous employer contribution Employer funded HRA Employer-subsidized Dental and Vision Insurance 100% employer paid•Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments Generous 401(k) employer match, plus annual discretionary contribution Generous PTO with immediate PTO accruals + 8 hrs of birthday

PTO & 12

paid holidays Paid Parental Leave Education reimbursement•up to $5,000 annually for undergraduate Opportunities to volunteer in our local communities 100% Employer Paid EAP which includes 6 free mental health sessions Wellness Reimbursement of up to $150 Free coffee, tea, and hot chocolate and an abundance of food