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Collections Specialist
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Robert Half
Troy, MI (In Person)
Full-Time
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Job Description
Description We are looking for a Collections Specialist to support finance operations in Troy, Michigan. This contract opportunity has the potential to become permanent and is ideal for someone who can manage customer accounts, follow up on outstanding balances, and contribute to accurate month-end financial activities. The role will work closely with customers and internal teams to resolve account issues, apply payments correctly, and maintain reliable financial records.
Responsibilities:
- Manage customer account records by keeping billing details, payment information, and account status accurate and current
- Handle customer inquiries related to invoices, account adjustments, and payment activity in a timely and thorough manner
- Build positive working relationships with customers to encourage prompt payment and improve overall collection results
- Generate and distribute monthly customer statements to support account visibility and payment follow-up
- Prepare recurring Excel-based reports and account data summaries for external and internal reporting needs
- Support month-end close by reconciling accounts, reviewing transaction details, and producing financial reports
- Process customer payments, including credit card transactions, batch handling, cash application, and reconciliation with the payment processor
- Investigate billing or payment discrepancies, make corrections when needed, and document findings clearly
- Create and maintain process documentation to ensure accounting activities are performed consistently and accurately Requirements
- 3-5 years of experience in collections, customer accounts, or accounts receivable support
- Background in commercial, consumer, or credit collections with strong knowledge of collection practices
- Proficiency with Microsoft Excel and Outlook, with the ability to organize and analyze financial data
- Ability to work independently, manage priorities, and adapt in a fast-paced environment
- Strong written and verbal communication skills with a detail-oriented customer service approach
- Experience collaborating across departments and building effective working relationships
- Familiarity with Sage Enterprise Management is helpful, but not required Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.