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Collector III
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Robert Half
Eagan, MN (In Person)
Full-Time
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Job Description
Description We are looking for an experienced Collector III to join our team in Eagan, Minnesota in a Contract position. This role focuses on managing delinquent accounts, communicating with customers to resolve outstanding balances, and maintaining accurate collection records. The ideal candidate brings strong negotiation ability, sound judgment, and a customer-focused approach to resolving account issues while meeting compliance standards.
Responsibilities:
- Contact customers regarding past-due balances and work toward timely, practical payment resolutions.
- Review account status, payment history, and supporting information to determine appropriate collection actions.
- Maintain complete and accurate documentation of customer interactions, commitments, and account updates in collection systems.
- Apply collection practices in accordance with company guidelines and applicable federal and state regulations.
- Negotiate payment arrangements and support debt recovery efforts while maintaining positive customer relationships.
- Handle account research, payment-related follow-up, and issue resolution with attention to detail and deadlines.
- Work independently to manage a queue of assigned accounts and prioritize activities based on urgency and risk.
- Provide guidance or informal support to less experienced team members when needed, including constructive feedback on collection approaches. Requirements
- High school diploma or equivalent is required.
- 5-7 years of experience in collections, financial services, or customer service is required.
- Strong verbal and written communication skills with the ability to handle sensitive account discussions professionally.
- Demonstrated success in negotiation and debt recovery within a structured collections environment.
- Ability to document customer and account information accurately and thoroughly.
- Working knowledge of collection-related policies, procedures, and regulatory requirements.
- Proficiency with Microsoft Word and familiarity with collections or other business software is preferred.