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Collector III (US)
Job
Robert Half
Eagan, MN (In Person)
Full-Time
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Job Description
Description We are looking for a detail-oriented credit and collections specialist to support accounts receivable activities for customers in Minnesota. This Long-term Contract position focuses on managing past-due balances, addressing billing and pricing concerns, and delivering responsive service to both internal partners and external clients. The role is ideal for someone who can balance customer relationships with effective collection practices while keeping information accurate and issues moving toward resolution.
Responsibilities:
- Manage assigned accounts by contacting customers regarding outstanding invoices and following through on collection activity in a detail-oriented manner.
- Handle inbound and outbound communication with customers as well as internal teams to answer questions, clarify account details, and support timely payment resolution.
- Investigate billing discrepancies, pricing questions, and credit-related concerns, then work across teams to resolve them efficiently.
- Review account activity and open balances to identify risks, prioritize follow-up efforts, and support overall receivables performance.
- Provide clear and accurate updates to customers, sales partners, and credit stakeholders regarding account status and outstanding issues.
- Maintain organized records of collection efforts, customer correspondence, dispute research, and account actions within required systems.
- Use standard office and financial tools to analyze information, prepare documentation, and complete ad hoc support related to receivables and credit processes. Requirements
- High school diploma or equivalent.
- At least 2 years of experience in credit, finance, accounting, customer service, or a related business support function.
- Ability to communicate professionally by phone, email, and in writing with internal and external customers.
- Experience researching invoice issues, resolving account disputes, and supporting collection activities.
- Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Solid analytical and problem-solving ability with close attention to detail and accuracy.