Collections Specialist

Collections Specialist Robert Half - 3.9 Minneapolis, MN Job Details Temporary | Contract $17.41 - $20.16 an hour 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Bilingual Record keeping Accounts receivable Customer communication Microsoft Excel Customer service Mid-level Financial record maintenance Debt collection payment plan Communication skills Full Job Description We are looking for a Collections Specialist to support a non-profit organization in Minneapolis, Minnesota through a Contract assignment. This role focuses on helping account holders address outstanding balances through respectful communication, practical payment solutions, and consistent follow-up. The ideal candidate brings experience in collections work, strong Excel skills, and the ability to maintain clear and accurate account records while delivering a positive customer experience.

Responsibilities:

Contact account holders using a customer-focused collections approach to understand payment challenges and encourage timely resolution of open balances. Arrange and document payment plans when appropriate, ensuring terms are clearly communicated and aligned with account needs. Maintain up-to-date tracking of collection efforts, payment activity, and account status changes within Microsoft Excel. Review outstanding accounts regularly and conduct follow-up outreach to move balances toward resolution. Keep account documentation organized and accurate so that collection activity can be monitored and reported effectively. Prior experience in collections, accounts receivable, or a related billing and payment recovery function is preferred. Strong working knowledge of Microsoft Excel, including the ability to track account activity accurately. Excellent verbal and written communication skills with a detail-oriented and service-oriented approach. Solid organizational skills and attention to detail when managing multiple accounts and follow-up tasks. Ability to handle sensitive payment conversations with empathy, sound judgment, and a respectful approach. Bilingual communication skills are preferred. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .